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TixPass

How to pay

The payment window belongs to NicePay, so it opens in Korean. One button in the top right corner turns it into English. These 6 steps are all it takes.

Before you start

  • A credit or debit card issued in Korea
  • Your card company’s app installed on this phone, with your card registered in it
  1. 1

    On TixPass: choose card, agree, tap pay

    On TixPass: choose card, agree, tap pay
    • Choose “Credit or debit card”. The next screen accepts cards only.
    • Tick all three required boxes.
    • Tap the blue button showing the amount.
  2. 2

    Agree to NicePay’s terms (this screen stays Korean)

    Agree to NicePay’s terms (this screen stays Korean)
    • The payment window opens and a sheet slides up from the bottom. It is not translated, so clear it first.
    • Tap the top box — the three boxes below tick themselves.
    • Tap the blue button.
    이용약관 전체동의
    = Agree to all terms
    모두 동의 후 진행
    = Agree and continue

    The language button only works once this sheet is closed.

  3. 3

    Switch the screen to English — this is the important one

    Switch the screen to English — this is the important one
    • In the top right corner you see 🇰🇷 KOR with a small arrow. Tap it.
    • Choose 🇺🇸 ENG from the list.
    • The whole payment window is now in English. Every step after this is English.

    KOR, ENG, CHN and JPN are available. There is no Nepali.

  4. 4

    Choose your card company

    Choose your card company
    • Stay on the “Credit card” tab.
    • Tap the company that issued your card — KB Pay, SHINHAN, HanaPay, HYUNDAI, BC, NH, WOORI, Kakao Bank, tossbank, KBank. Tap “+ View more” if yours is not listed.
    • Then tap “NEXT” at the bottom.
  5. 5

    Choose “Lump sum”

    Choose “Lump sum”
    • It asks about Installments. “Lump sum” means paying the full amount at once.
    • Tap “Select”.
  6. 6

    Check and pay

    Check and pay
    • Check the card, the amount and your email address.
    • Tick “I verify that the payment above is correct.”
    • Tap “Pay for … KRW”.
  7. 7

    Finish in your card company’s screen

    • Your card company takes over — usually its own app, sometimes a password page. Confirm with your password or fingerprint.
    • If the app is not installed, install it, register your card, then start again from the beginning.
    • You are then sent back to TixPass, and the ticket arrives at the email address you entered.

If you get stuck

The ticket email never arrived
Check your spam and promotions folders first. The ticket only goes to the address you typed when ordering.
My payment was declined
Check that the card was issued in Korea and that you still have room on your limit. Try another card as well.
The payment window closed halfway
Nothing was charged. Just start again from the event page.
I do not have a card issued in Korea
This payment window accepts Korean-issued cards only. Contact us and we will look for a way together.

Still stuck?

Use the “Payment not going through?” button under the checkout form to ask us directly. KakaoTalk @tix_cs and cx@tixpass.kr work too. Tell us the ticket holder’s name and roughly when you tried, and we will find it quickly.